Insights into Building Your Luxury Brand's Market Share
» calendar
The Luxury Marketing Council -
Insights into Building Your Luxury Brand's Market Share
Date: Tuesday, April 29, 2008
Time: 8.00am - 9.30am
Location:
Fleishman-Hillard
220 East 42nd Street,
(Between 2nd and 3rd Avenues), 11th Floor.
Please RSVP by writing to: rsvp@luxurycouncil.com by no later than
Friday April 18th.
Please bring a valid photo ID for building security.
In the event that your plans change, we would be most appreciative of the courtesy of a cancellation.
Time: 8.00am - 9.30am
Location:
Fleishman-Hillard
220 East 42nd Street,
(Between 2nd and 3rd Avenues), 11th Floor.
Please RSVP by writing to: rsvp@luxurycouncil.com by no later than
Friday April 18th.
Please bring a valid photo ID for building security.
In the event that your plans change, we would be most appreciative of the courtesy of a cancellation.
Tracking Major Customer Trends with America’s Leading CEOs:
Presented by Robert Reiss, Host of The CEO Show
"What Donnie Deutsch is to branding, Robert Reiss is to customer experience. Having met with the top CEOs, Reiss has the inside track on luxury market trends. ”
- Gregory J. Furman, Founder of The Luxury Marketing Council
This groundbreaking presentation will be the first time Robert Reiss will share what he has learned over the past year in his interviews with more than 50 top CEOs.
With 600,000 weekly listeners from 38 cities across the nation’s top luxury marketplaces, The CEO Show is the only nationally-syndicated radio show in America to feature in-depth conversation with the business leaders who have reinvented industries through extraordinary customer experience. Understanding the subtle differences between customer service and customer experience is the key tool that will shape luxury business in the 21st Century.
With 600,000 weekly listeners from 38 cities across the nation’s top luxury marketplaces, The CEO Show is the only nationally-syndicated radio show in America to feature in-depth conversation with the business leaders who have reinvented industries through extraordinary customer experience. Understanding the subtle differences between customer service and customer experience is the key tool that will shape luxury business in the 21st Century.
At This Event, Mr. Reiss Will Discuss…
• How to elevate your brand’s customer service to an exceptional customer experience• The three biggest mistakes when trying to sell to CEOs
• Why some of the savviest luxury marketers are bypassing baby-boomers and are targeting instead a different and overlooked demographic
• What internal focus is necessary to drive exceptional service
• What comprises the four keys to customer loyalty
• What research data is the most critical to anticipate customer needs
• How your corporate culture impacts brand equity
• The one key business strategy in which all stakeholders win
• How to capture future buying trends before the competition
• …Plus, at this event, The CEO Show will introduce two new, unique sponsorship opportunities to grow your business
A Sampling of The CEO Show Guests from whom Reiss Draws Insight:
• Bill Williams, CEO of Harry & David• David Spurlock, Founder of Eos Airlines
• James H. Quigley, CEO of Deloitte & Touche
• Cathie Black, President of Hearst Magazines
• William P. Lauder, CEO of Estee Lauder Companies Inc.
• Paul Ferraiolo, President of Rolls-Royce Motor Cars N.A.
• Howard Lester, CEO and Chairman of Williams-Sonoma
• Simon F. Cooper, President of The Ritz Carlton Hotel Company, L.L.C.
• Gregory J. Furman, Founder and Chairman of The Luxury Marketing Council
About the Speaker
Robert Reiss is the host of The CEO Show, the only radio show in America to go in-depth with business leaders who have reinvented industry through the creation of "Customer Experience Organizations", a term coined by Reiss. Started in Greenwich, CT in April of 2007, The CEO Show is broadcast in 38 cities throughout America and aired every Sunday evening. Over half a million people start their week with The CEO Show with Robert Reiss.
Over the past two decades, Reiss has been at the intersection of strategy and customer experience. He has personally worked with over 200 organizations, helping some of America’s leaders develop and implement customer-centric strategies. Reiss has presented over 300 speeches, conducted over 1,000 executive interviews, and his work has been featured in The Harvard Business Review.
Reiss is a co-author of Golf & the Art of Customer Service. He is currently Chairman of Interlude Inc., a Trustee for Kingsbrook Hospital, and was recently awarded the 2008 Distinguished Trustee Award.
What Guests of The CEO Show Say...
“The CEO Show is the only show of its type in America. As a
guest and avid listener, the content is riveting…in fact
profound."
- Ira Neimark, 17-year former CEO of Bergdorf Goodman, Author of Crossing Fifth Avenue to Bergdorf Goodman
"The CEO Show is first rate. We give it our highest marks for its candid and compelling content and humanistic interview style."
- Tim and Nina Zagat, co-founders and co-chairs of the Zagat Survey
"The value of Robert's program is in cutting through the clutter and allowing CEOs to speak candidly about the customer service strategies that drive a highly successful enterprise."
- Bruce Mosler, CEO of Cushman & Wakefield (the world’s largest privately held real estate firm)
» calendar